Privacy Policy

This Privacy Policy explains how ECOSTEAM WASH SL ("we", "us", "our"), the operator of the website https://windowcleaners.es, collects, uses, and protects personal data. ECOSTEAM WASH SL acts as the data controller for personal data processed through this website. This document is a practical draft provided for review and has not been reviewed by a lawyer.

Who we are

ECOSTEAM WASH SL. Email: marbella@windowcleaners.es. Phone: +34 655 86 75 29. Website: https://windowcleaners.es. Service area: Costa del Sol, including Marbella, Fuengirola, Málaga, Estepona, San Pedro de Alcántara and surrounding areas.

What data we collect and how

We collect personal data that you provide directly when you contact us or request a quote. This includes information submitted through our contact form and quote form (such as your name, contact details, property location, and details of the service you are interested in), enquiries made via WhatsApp, and enquiries made by phone or email. We also collect limited technical and usage data automatically through analytics tools when you visit the website.

Why we process your data (purposes)

We process personal data to respond to enquiries, prepare and provide quotes, communicate with you about our services, measure website analytics, and measure advertising performance. We rely on your consent, our legitimate interest in operating and improving our business, and steps taken at your request prior to providing a service, as appropriate.

Analytics and advertising

This website uses Google Analytics 4 to understand how visitors use the site, and Google Ads conversion tracking to measure the effectiveness of our advertising. These tools may collect data through cookies and similar technologies and may process data outside the European Economic Area. For more detail on cookies, please see our Cookie Policy.

Your rights

Under applicable data protection law, you have the right to access your personal data, request rectification, request deletion, object to processing, request restriction of processing, request data portability, and withdraw your consent at any time where processing is based on consent. To exercise any of these rights, please contact us at marbella@windowcleaners.es. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

Data retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, including responding to your enquiry and meeting legal or accounting obligations.

Contact for privacy requests

For any privacy-related request or question about this policy, please contact ECOSTEAM WASH SL at marbella@windowcleaners.es.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.